In our increasingly tech-driven world, I—like so many of us—have had to place a great deal of trust in the devices and apps I rely on daily.
We trust them to work flawlessly, to protect our personal information, and to make life easier.
But what happens when that trust is broken? What happens when the very technology I’ve come to rely on fails, leaving me scrambling for solutions?
Let me tell you about my experience with this. It wasn’t just frustrating—it felt like a betrayal.
And it made me realize just how much we rely on technology and how quickly that trust can be shaken.
It starts with convenience, doesn’t it? We live in a world where everything is just a tap away.
Need a ride? Uber. Want dinner delivered? DoorDash. Checking your bank account? There’s an app for that.
We’ve become so accustomed to these easy solutions that we forget how much we depend on them.
We expect everything to work smoothly, and when it doesn’t, it throws our entire day (and sometimes life) into chaos.
Take my recent experience with DoorDash, for example.
I found myself stuck in a sign-in loop with the Dasher app, unable to get past the login screen no matter what I tried.
I uninstalled the app, cleared the cache, followed every “tip” they provided—nothing worked. After exhausting all those options, I was left with no choice but to factory reset my device.
If you don’t know, let me tell you, that is no small feat. It’s time-consuming, stressful, and carries the risk of losing important data or settings.
Here’s another thing: When tech fails, it’s easy to forget that there are real humans behind it.
Developers, support teams, customer service reps—they’re all working to improve our experiences.
But when things go wrong, it often feels like the tech companies are disconnected from the humans who depend on their products.
The troubleshooting process feels impersonal and transactional—like we’re just another user in line for support.
In my case, the app failure felt like a breach of trust.
When I download an app, I’m not just downloading a product—I’m trusting that it will work properly, that it will be reliable, and that my personal data will be protected.
But in this instance, that trust was broken, and I had to fight just to get the app functioning again.
The real issue here is the lack of accountability that often exists in the tech world. We, as consumers, trust these companies with our data, our time, and often our very livelihood.
And when the apps we depend on don’t work, it’s not just a minor inconvenience—it’s a disruption to our lives and our ability to function.
This is why companies need to start viewing customer service as more than just problem-solving—they need to think about the trust they’ve built (or broken) with their users.
The tech we use isn’t just a set of codes and algorithms; it’s integrated into the most personal parts of our lives.
We shouldn’t have to jump through hoops just to make something work.
Moving forward, I believe it’s time for a shift in the way we approach technology.
As consumers, we have the power to demand more from the tech companies we support.
We deserve transparency, reliability, and a genuine sense of care from the companies that create the products we depend on.
Ultimately, trust should be a two-way street.
We give our trust to tech companies, and they need to honor it.
If tech companies continue to ignore the human element of trust and accountability, we’ll all be left feeling like just another cog in a broken machine.
We deserve better.
It’s time for tech companies to recognize the humans they rely on!